juliannakloeppel@gmail.com | LinkedIn Profile
Well, hello! I’m Jules.
EXPERIENCE
Instructional Design and Technical Writing Contractor
Mar. 2022 – May 2023
Project Manager II (Instructional design and technical writing), IntraEdge. Client: multinational payment card corporation
Research and design courses in Storyline for the Developer Experience Learning Team’s learning experience platform in the Cornerstone LMS.
Technical writing and content to benefit the software developer experience.
Instructional Design and Content Specialist, 66degrees (formerly Cloudbakers), Google Cloud Premier Partner, SaaS, Chicago, IL
November 2018 – November 2021
Launched Cloudbakers University in the Thinkific LMS. Administer the LMS as part of the training team.
Overhauled the learning website and structure to engage client populations and increase adoption of cloud products.
Revamped communications plans to increase their usefulness to complex project types retaining plug and play sensibility.
Present project status and change management best practices to clients.
Consulted regarding change management best practices for M&A to clients, colleagues, and sales prospects.
Hosted the Summer Series by creating welcome packets and materials for clients.
eLearning Specialist, Information Technology and Telecommunication Services (ITTS), American Library Association (ALA), Chicago, IL
January 2016 – August 2018
Instruction and continuous application support for the content management system (Drupal), association management database (iMIS), web conferencing platform (Adobe Connect), and the email marketing platform (Informz, a Higher Logic company). Assessed training needs for a staff of almost 300.
Moodle administrator: Evaluated and administered the online learning platform and upgrades. (ecourses.ala.org)
Product launch: ALA Connect. Authored training materials in video, web page, and handout formats. Wrote a series of marketing emails sent to 50,000 subscribers. Trained 50 staff for the upgrade of the 9 year old online community to a Higher Logic Online Community Platform.
Program Coordinator, Public Library Association, a division of ALA
March 2007 – January 2016
Provided division-wide customer service, financial processing, and reporting for professional development, publications, membership, elections, events, and sponsorships.
Managed the awards and grants program and online application process.
Prior experience:
Staffing Services Specialist, Library Specialist, C. Berger Group, Inc.
Title Examiner, Paige Personnel Service
Technical Services Coordinator, North Park University, Brandel Library, Chicago, IL
Focus: User engagement and technical writing. Onboarding and professional development strategy. Designs for varied learning styles and for accessibility.
Teams: Developer experience learning and technical writing for banking software developers, Change management and training team for a Google partner. Served on IT, member programs, email marketing, online learning, social media, library research and staffing, and virtual/hybrid work teams.
Platforms: Google Workspace, Microsoft Office, Canva, Drupal, Higher Logic, Hubspot, Informz, Thinkific LMS, Moodle, Microsoft Office, SharePoint, Slack, TechSmith Camtasia, and Articulate Storyline 360.
EDUCATION
Bachelor of Arts, Anthropology and Undergraduate Certificate, Institute for Environmental Studies, University of Wisconsin – Madison
Certificate in Distance Education, Indiana University, School of Continuing Studies, Professional Programs, Systems Planning and Management